Refund Policy

At Sweet Space with Candice, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

1. Returns & Exchanges

• We accept returns or exchanges within 14 days of delivery.
• To be eligible, items must be unused, in original packaging, and in the same condition as received.
• Personalized or custom orders cannot be returned unless defective or damaged.

2. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery.
• Include a photo of the item and your order number so we can process a replacement or refund quickly.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.

4. Shipping Costs

• Shipping costs are non-refundable, except for items damaged or defective during transit.
• Customers are responsible for return shipping costs unless the item is faulty.

5. How to Initiate a Return

• Contact us at [Your Email Address] with your order number and reason for the return.
• We’ll provide instructions to send your item back.